Politique de remboursement

Refund & Return Policy

Thank you for shopping at LolitaFetch. To ensure a transparent and smooth after-sales experience, please review the following policy before placing your order.

1. Order Cancellation

You may cancel your order before procurement begins.

Cancellations are not accepted for:

  • Pre-sale, custom-made, or custom-sized items once production is confirmed (usually within 24 hours after payment)

  • Orders that have been shipped

  • Items stored in our warehouse for more than 15 days

Refund standards based on order status:

Order Status Refund Details
Payment received, procurement not started Full refund
Procurement completed, item not yet arrived Refund minus $5 per item
Item arrived at warehouse, not shipped Refund minus $10 per item
Lost during international shipping without insurance No refund

2. Returns & Exchanges Before Shipping

  • Items stored 15 days or less: exchange available for color/size/style; $5 handling fee per item applies.

  • Items stored over 15 days: exchange not available.

3. After-Sales Service (Shipped Orders)

Incorrect or Missing Items

If you receive an incorrect item or a missing piece, we offer:

  • A full refund of the item amount (shipping excluded), or

  • Free re-delivery

Please email clear photos within 48 hours of delivery.

Returns for Personal Reasons

Accepted under these conditions:

  • Request submitted within 7 days of delivery

  • Item unworn, unwashed, with all original packaging and tags

  • Return shipping and customs fees are the customer’s responsibility

Refund does not include:

  • Original shipping fees

  • Return customs duties

Refund is issued within 48 hours after inspection.

Exchanges After Delivery

Customer is responsible for:

  • Return shipping

  • Return customs fees

  • Re-delivery shipping fees

No returns or exchanges after 7 days of delivery.

4. Damaged Items

Minor Damage (Does Not Affect Wearability)

Examples: loose threads, small marks, minor dust.
Solutions:

  • Self-repair guidance, or

  • Partial refund (3–10)

Full returns are not provided for minor transit defects.

Major Damage (Affects Wearability)

Examples: torn fabric, missing accessories, severe deformation.
Please send photos/video within 48 hours.
Solutions may include:

  • Partial refund

  • Replacement (subject to availability)

  • Store credit

5. Customs & Tariffs

  • If returned by China Customs, re-shipping is free.

  • If returned by your local customs, the customer is responsible for re-shipping fees.

We assist with required documents (invoice, packing list).

6. Non-Refundable Situations

Refunds are not available for:

  • Refusal to pay duties or failure to respond to customs

  • Address changes after shipment

  • Incorrect address or contact information provided by the customer

  • Normal transit delays

  • Damage or loss caused by natural events

  • Package loss without purchased insurance

7. Shipping Insurance

We recommend purchasing “Peace of Mind Shipping Insurance.”

Insurance Status Coverage
Purchased Full item refund (excluding shipping) if carrier confirms loss
Not Purchased Full refund unavailable; store credit may be provided

8. Unclaimed or Returned Packages

If returned due to incorrect address, uncontactable recipient, or multiple failed delivery attempts:

  • Re-shipping fees and customs costs are the customer’s responsibility

  • We will store the package for 3 months free of charge

  • If unclaimed after 3 months, it will be considered abandoned

9. Contact Us

Email: support@lolitafetch.com
Business Hours: Monday–Friday, 9:00–18:00 (Beijing Time)

We aim to respond within 24 hours.

Policy Statement

LolitaFetch reserves the right to update or interpret this policy. The latest version published on our website shall prevail.