Shipping Policy

Last updated: 6 August 2026

LolitaFetch ships to destinations available in checkout. The delivery option, price and any “Duties Included” status shown at checkout form part of the information for your order.

1. Order processing

Items shown as in stock

Unless a product is specifically labelled as stock already held by LolitaFetch, “in stock” can mean the item is currently available from the original brand or supplier. We normally source, inspect, pack and dispatch these items in about 3 UK business days. This is an estimate, not a guaranteed dispatch date. We will contact you if supplier availability changes or processing is materially delayed.

Pre-order and made-to-order items

These follow the original brand’s production schedule. The estimate shown on the product page is part of the expected delivery timing and can differ by item. If the brand announces a material delay or cancellation, we will update you and explain the available options. Any mandatory cancellation or refund right remains unaffected.

Mixed orders

An order containing both available and pre-order items normally ships when every item is ready. Ask us before or promptly after ordering if you prefer separate shipments. Additional delivery charges may apply, and we will obtain your agreement before charging them.

2. Delivery method and estimates

Available services are shown at checkout. Our standard tracked international service is generally estimated at 8–15 business days after dispatch, depending on destination. This is a transit estimate and excludes sourcing or production time, customs inspection and exceptional carrier delay.

Unless a different period has been agreed with you, we will meet the delivery obligations required by applicable law. For UK consumer orders, this generally means delivery without undue delay and within 30 days unless another timing—such as a disclosed pre-order schedule—was agreed.

3. Tracking

After dispatch, we email a tracking link. Some carriers show limited updates until a parcel reaches the destination country or is handed to the local delivery partner. You can also use our tracking page.

4. Shipping charges, customs and taxes

Shipping charges are calculated at checkout based on destination, service and parcel details.

• If checkout clearly states Duties Included, the described import duties are included in the amount charged.
• If duties are not stated as included, the recipient may need to pay import VAT, duty, brokerage or other lawful charges imposed by the destination country.

We do not control customs decisions. Please check local import rules before ordering. If a parcel is returned after an address error, refusal of a properly disclosed charge or repeated failed delivery, our Refund & Return Policy explains how actual additional costs may be handled.

5. Delays, loss and damage

Weather, customs, local postal disruption, security checks and regional events can affect international delivery. If tracking has not progressed or a parcel is more than 20 business days beyond the stated transit estimate, contact us and we will investigate. You do not need to wait 20 business days to report tracking that shows an obvious delivery problem.

Unless you independently arranged a carrier we did not offer, risk of loss or damage remains with us until delivery to you or a person you nominate. Optional shipping insurance does not reduce your statutory rights.

6. Address changes

Contact us immediately if an address is wrong. We can change it only if sourcing and fulfilment status still allow. After dispatch, a carrier may be unable to redirect the parcel.

7. Contact

Email support@lolitafetch.com or use the Contact page. Include your order number when asking about a shipment.