Terms of Service

Last updated: 6 August 2026

These Terms govern use of lolitafetch.com and purchases from Lolita Ltd, trading as LolitaFetch (“we”, “us” or “our”). Read them with our Privacy, Shipping, and Refund & Return policies. Nothing here removes a mandatory consumer right.

1. About us and store use

Lolita Ltd is registered in Scotland under company number SC870605. Registered office: 32/3 East Fountainbridge, Edinburgh, Scotland, EH3 9BH. Email: support@lolitafetch.com.

Use the store lawfully, provide accurate information and keep account credentials confidential. Do not disrupt security, introduce malicious code, misuse data, impersonate anyone, infringe rights or impose an unreasonable load.

2. Products and availability

We aim for accurate descriptions, measurements, colours, images and availability. Screens can affect colour, handmade goods can reasonably vary, and names or options may be translated. This does not reduce your right to goods that match their description and applicable standards.

Products are subject to availability. We may limit quantities or decline an order for fraud prevention, legal compliance, an obvious error or supplier unavailability. If we cannot fulfil an accepted order, we refund amounts due.

3. Prices and payment

The price is displayed when you order. It starts from the source price and may include sourcing, inspection, payment, currency, support and operating costs. Shipping, tax and duty are separate unless stated as included.

You authorise the checkout total. Payment methods vary. We may correct an obvious error before acceptance; if you paid, we provide the lawful options, including a refund where appropriate.

4. Orders

Submitting an order is an offer to buy. An automated acknowledgement confirms receipt, not necessarily acceptance. A contract forms when we dispatch or clearly accept. Starting sourcing does not remove a cancellation right that applies by law.

Review options, measurements and contact details before paying. Corrections may be impossible after sourcing or dispatch begins.

5. Pre-orders and made-to-order goods

These products follow the brand’s disclosed schedule. Dates are estimates unless fixed. We explain material delays or cancellations and provide options required by law. A pre-order label alone does not create a cancellation exception.

6. Delivery, risk and returns

Delivery options and estimates are in our Shipping Policy. Unless you independently arrange a carrier we did not offer, risk remains with us until delivery to you or a person you nominate.

Our Refund & Return Policy explains cancellation, returns, faults, damage and incorrect or missing goods. It forms part of these Terms. Statutory rights apply in addition to any voluntary remedy.

7. Intellectual property and submissions

Original store text, layout, graphics and branding are owned by or licensed to us. You may use the store for personal shopping and share ordinary links, but may not reproduce, sell or commercially exploit protected content without permission except where law allows. Brand names, logos and product imagery remain the property of their rights holders.

If you submit content, you confirm it is lawful and yours to provide. You grant us a non-exclusive, worldwide, royalty-free licence to display it to operate and promote the store. We may remove unlawful, misleading, abusive or infringing submissions. You retain ownership.

8. Third-party services

Shopify and other providers support checkout, payment, tracking and store functions. Third-party sites have their own terms and notices. We remain responsible for our obligations as retailer; nothing excludes responsibility the law places on us for suppliers or carriers used to perform our contract.

9. Liability

We do not exclude liability where unlawful, including for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of mandatory consumer rights.

For consumers, we are responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill. We are not responsible for unforeseeable loss, business loss arising from consumer use, or delay outside our reasonable control where we take reasonable steps and law permits.

10. Privacy, suspension and changes

Our Privacy Policy explains how we handle data. Cookie and advertising controls are available through the store and Your Privacy Choices.

We may suspend access to protect the store, users or legal rights, or investigate misuse. We may update these Terms for legal, security or operational reasons. The version in force when an order is placed governs that order unless law requires or you agree otherwise. If one term is unenforceable, the rest continue.

11. Law and contact

These Terms are governed by Scots law. Consumers retain mandatory protection under the law of their country of residence and may use any court available under applicable consumer law. Contact us first so we can try to resolve a concern.

Email: support@lolitafetch.com
Lolita Ltd, trading as LolitaFetch
Company number SC870605 · Registered in Scotland
Registered office: 32/3 East Fountainbridge, Edinburgh, Scotland, EH3 9BH